Tag Archives: quality

Improve EFFICIENCY of Business Process to Gain More Time

The objectives of business process improvement are to improve the effectiveness, efficiency, and adaptability of a company’s business processes. You know effectiveness relates to delivering what your customer or client cares about, but what about efficiency? How can you save … Continue reading

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Is the Veteran’s Administration Capable of Performing Process Improvement?

A friend recently visited the local Veteran’s Administration (VA) clinic and, as usual, shared his frustration with me after his appointment. It wasn’t his frustration with the doctor he finally saw; it was with the burdensome administrative processes in place. … Continue reading

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BPI Tops the List…Again

19th Annual Sierra-Cedar HR System Survey still places Business Process Improvement at top of list. Visit: http://www.susanpagebooks.com  

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Oh Wow, Change! Can’t Wait!

Today it seems as if everyone wants to improve business processes, right? Who doesn’t want to make their company’s business processes more effective and efficient? You want to deliver what customers want. You want to do so in the most … Continue reading

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Eliminate your Non-value Added Work

Step 6 of the 10 steps to business process improvement involves applying a series of improvement techniques to a company’s existing business processes. One of the techniques, value added, requires you to examine the steps included in a business process … Continue reading

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Is There a Role for Reorganizations in Business Process Improvement?

Everyone has seen reorganizations happen and you most likely have experienced one yourself. How does it feel? Your answer probably depends on how well you fared. One aspect of BPM (business process management) is taking a process or enterprise-wide view … Continue reading

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What is Your North Star in Business Process Improvement?

Before you begin improving a business process, spend some time on step 2 of the 10 steps to business process improvement because this step helps to guide your work. While the North Star is not necessarily the brightest star in … Continue reading

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