Category Archives: Change Management

Oh Wow, Change! Can’t Wait!

Today it seems as if everyone wants to improve business processes, right? Who doesn’t want to make their company’s business processes more effective and efficient? You want to deliver what customers want. You want to do so in the most … Continue reading

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Is There a Role for Reorganizations in Business Process Improvement?

Everyone has seen reorganizations happen and you most likely have experienced one yourself. How does it feel? Your answer probably depends on how well you fared. One aspect of BPM (business process management) is taking a process or enterprise-wide view … Continue reading

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Involving Other Departments in Business Process Improvement

If you work in a single department like human resource, finance, or operations you may feel restricted in a business process improvement effort to areas where your department has responsibility. You may feel this way because you have tunnel vision … Continue reading

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Is Culture, People, or Technology Most Important in BPI?

Culture –While culture is one of the hardest things to change in a company, think of the shift to process improvement as a multi-year journey. We all know it won’t happen overnight so accept that fact and begin today. Work … Continue reading

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Paint a Vision for Business Process Improvement

If you’re leading a BPI effort, how do you create a vision for process improvement? While I recommend sharing the roadmap, which outlines the 10 steps to business process improvement so your organization understands the journey ahead, you should also … Continue reading

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The Impact of “Followers” in a Business Process Improvement Effort

I blog quite a bit about the people side of change and after reading a Harvard Business Review article about leaders, adapters, and followers, it made me think about how to help followers through business process improvement. When you focus … Continue reading

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How Best Leaders Can Talk Business Process Improvement

I read an article called The Best Leaders “Talk the Walk” yesterday and one sentence in the article strongly resonated with me. “There are countless small opportunities for people to tweak a product, or improve a process that lead to … Continue reading

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