About

Hi, please join me on this blog to talk about business process improvement (BPI). I hope this blog encourages you to participate in the conversation, especially if you are new to BPI!

The second edition of The Power of Business Process Improvement, published by the American Management Association, is available (ISBN 9780814436615). I hope you find my books easy and simple to use. The accompanying workbook will help you practice what you learn, especially if you use the Kindle version (ISBN: 9780814436622) of the book. The second edition is also available in audio (Amazon Audible: B015YCEPDG).

Working on a project management book next.

Susan Page
Orlando, FL

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