Today it seems as if everyone wants to improve business processes, right? Who doesn’t want to make their company’s business processes more effective and efficient? You want to deliver what customers want. You want to do so in the most efficient way. You want to be on the leading edge of the revolution. Or do you?
Most people today say they accept the notion that change is the norm and they embrace it. Of course, that is what companies expect their employees to say. After all, business consultants said over 10 years ago the only constant is change. But, how far have we really come as human beings to accepting this concept? Change is good as long as it does not negatively affect me, is probably the honest answer. How many of you can honestly say you hunger for change? Real change. Change that affects you personally? Even positive change disrupts your day-to-day life. While the theory sounds good, it is the reality that challenges our private world.
Change is inherent in business process improvement (BPI), so when you lead a BPI effort, prepare yourself for the natural angst you will observe from some employees in your organization. The brave employees will express their concern openly and others will not. Accept the “gift” of pushback and unwrap the gift to discover what’s inside. Your role is to show sensitivity and not take pushback personally; and to recognize human behavior, knowing some employees place much of their personal value on their job. Still make the changes that will improve the business of course, but plan for the reactions you will experience and know they are normal. Listen to employees and talk to them about how the changes will help the company remain competitive, which helps them retain a job in the end.
What do you think?
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