Eliminate your Non-value Added Work

Step 6 of the 10 steps to business process improvement involves applying a series of improvement techniques to a company’s existing business processes. One of the techniques, value added, requires you to examine the steps included in a business process and eliminate any step that does not add value to the customer. The key question to ask is, “would the customer willingly pay for a step if they knew it existed?”

Think about how you can apply this same concept to your own job on a day-to-day basis:

  • Do you do work you believe is not critical?
  • Do you have a list of priorities, some of which you never get to…week after week?
  • Do you wish you had more time to work on tasks you believe are more important?

If you answered “yes” to any of these questions, you should wonder if what you do every day adds value and makes a difference to your company.

Start each week by spending 15 minutes examining what is ahead of you for the week and make a list of three things you can eliminate. It may be a meeting, phone call, report, or a project. At the beginning, it may seem impossible – after all, it’s part of your job, but eventually you might be surprised.

What about your boss you may ask.

  • If you can assume responsibility for something that contributes real value add, you will make your boss happy. Managers always seem to have more work than employees.
  • Have a discussion with your boss about priorities. Is “A,” “B,” or “C” more important? You will quickly learn about true value if “A” always seems to fall to the bottom of the list.
  • How can you restructure your job to better align with your company’s goals? Understand what your company wants to achieve and articulate how you can help.

There is no better feeling than when you do something that you can see makes a difference.

Please share an example of something you eliminated here on this blog.

Visit the author’s web site: http://www.susanpagebooks.com


About powerofbpi

I'm the author of The Power of Business Process Improvement, published by the American Management Association, and an accompanying workbook. I enjoy writing and BPI work! I'm a New England sports fan and love all the teams.
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