Monthly Archives: March 2014

Business Process Improvement – Do You Need Internal Controls?

Internal controls identify points in the business process where mistakes can occur and explains how to prevent them. In talking with a colleague a few days ago, he asked whether internal controls help or hinder a business process. He wouldn’t … Continue reading

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The Power of Storytelling in Business Process Improvement (BPI) Work

Step 2 in my approach to BPI is to establish the foundation, or create the blueprint, for a process improvement effort. Discussing this baseline information with the project team at the start of the first meeting allows everyone to have … Continue reading

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