Monthly Archives: September 2013

Who Owns Results in Business Process Improvement?

A Harvard Business Review article caused me to reflect on this question in business process improvement work. If you hire a consultant to assist with the work, does your agreement, Statement of Work (SOW), or contract specify expected results and … Continue reading

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Involving Others in Process Changes

I was commenting on a post about the time it takes to gain approvals in business process work and it made me think again about the importance of involving others along the journey as you redesign processes. As I have … Continue reading

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