Monthly Archives: August 2013

Why a High-level Process Map? Avoid Silos!

I have often talked about the importance of building an overarching, big picture, or high-level process map…you pick the term…..that depicts the future vision, but based on recent questions it seems worth repeating. Many readers have asked where to start … Continue reading

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Workbook is Available

Many readers asked for a streamlined version of The Power of Business Process Improvement and THE WORKBOOK is now available: Amazon Barnes & Noble

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Another Plug for Continuous Improvement – the impact of technology

Over the years, you have most likely heard the question: Does the technology drive the process? or Does the process drive the technology? I agree with what Bill Gates said years ago, “The first principle for any technology you contemplate … Continue reading

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