Monthly Archives: October 2012

The Most Valuable Question in BPI Work

Anyone who has led a business process improvement effort has experienced the difficulty in creating a future state process. After all, this requires employees to change and we know that most people do not like change (unless until they know … Continue reading

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The Importance of a Process Description

Would you assume that all employees understand the purpose of a business process? It may seem obvious if you have a process named the “hiring process,” but this is not always the case. Recently, I assumed project management responsibility for … Continue reading

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