Monthly Archives: April 2012

Systems Thinking and the Business Process Owner

A few posts ago I discussed the difference between a “sponsor” and “owner” in business process work, and some readers thought that I downplayed the owner’s role…so, thought I would clarify. The process owner has responsibility for the end-to-end process, … Continue reading

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Establish a Clear Upfront Contract for Process Improvement

Read my interview with Bill Fox, of 5 Minutes to Process Improvement. http://lnkd.in/vb-ewZ

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Should Employees Focus on “Activities” or “Results” to Achieve Business Process Improvement?

On the one hand, if a manager bases employee goals on results, then this helps the employee to focus on the two to three most important outcomes. The results should directly relate to the delivery of customer or client needs. … Continue reading

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Is there a Difference between a Process Owner and a Process Sponsor?

A reader asked me if I used the terms process “owner” and process “sponsor” interchangeably. While the two are different, I find that in my experience I usually find myself working with the process owner as the sponsor of the … Continue reading

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