Monthly Archives: March 2012

Where Do Ideas Come from in Business Process Improvement?

Do process improvement ideas come from the executive suite, a functional area like HR or IT, the operations where employees work day in and day out, or by a process improvement team? Does a company have to create a continuous … Continue reading

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Does Business Process Improvement Work Require Certification?

How important is it to have a certification in Business Process Improvement? Does becoming a Black Belt buy you anything? If you have followed my postings over the past few years, you know that I encourage all employees to become … Continue reading

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Does IT do enough Business Process Improvement work?

Which school of thought do you follow when it comes to the use of automation?  Does the technology drive the process? or Does the process drive the technology? You may recall that Bill Gates is credited with saying, “the first … Continue reading

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