Monthly Archives: November 2011

Is there Waste in Administrative Business Processes?

Someone asked me this week about waste and they were talking about it from a manufacturing perspective. Waste exists in administrative business processes too. I refer to this kind of waste as non-value add (NVA). One of the techniques to … Continue reading

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Should you have “Quality” Objectives?

When you set out to start a business process improvement (BPI) project, do you set objectives for the project? You should set objectives for the business process that link to customer needs, not for the BPI effort itself. You should … Continue reading

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