Monthly Archives: October 2011

Terminology Turmoil Continues

Sometimes it gets tiring to keep differentiating all the various “quality” terms when it really does not matter what you call business process improvement (BPI). I recently worked with a group that started with a half dozen different names for … Continue reading

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What Challenges do you Face in Business Process Improvement (and how do you overcome each)?

I wrote a new article on the challenges one faces when doing BPI work. Visit

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