Monthly Archives: September 2011

How do you Change Corporate Culture to Support Business Process Improvement?

Someone asked me the other day how to get the top level executives in his company to support continuous improvement, when they only care about the bottom line. I thought that was interesting. What is more bottom line than the … Continue reading

Posted in All, Change Management | Tagged , , | Leave a comment

What do you do with Uncooperative Employees in BPI?

I read some recent banter about what to do with those darn employees who do not want to participate in a business process improvement effort and several participants suggesting simply firing those employees! First, firing an employee is easier said … Continue reading

Posted in All, Change Management | Tagged , , | Leave a comment