Monthly Archives: August 2011

Is “Outside-In Thinking” Something New in BPI?

I am always amazed at how marketing professionals continuously introduce different terminology to explain something we already know. I guess that is marketing’s job. In the business process area you hear the term “outside-in thinking” more and more, but what … Continue reading

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What is “Improvement” Anyway in Business Process Improvement?

You hear so much about business process improvement and most people have an idea of what it means to them. My question is, do you have to go all the way with a BPI effort? What is “improvement” anyway? Improvement … Continue reading

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What is Management’s Role in Business Process Improvement?

Does management have a role in BPI? In my postings I always talk about the need for all employees to “own” process improvement in order to achieve sustained success. That is where the POWER of business process improvement lies! Managers … Continue reading

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