Monthly Archives: July 2011

How Much “Structure” Does Business Process Improvement Require?

Someone asked me this week what structure they should have in place to continue the BPI work they began. Is there a particular management structure that works better than another? While process teams, office, or a council can work temporarily, … Continue reading

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A Culture of Change in BPI

Any business process improvement project will cause the need for some level of change. How will employees accept the change depends, in a large part, on the organization’s culture:  a culture of fear will never work enabling employees to feel … Continue reading

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Facilitating a Business Process Improvement Session

How important is the facilitator at a business process improvement work session? Everyone has most likely experienced a poorly run meeting, where you can not wait for it to end – I know that I have! You can survive an … Continue reading

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