Monthly Archives: April 2011

How can you get Colleagues on Board around Business Process Improvement?

Sometimes it seems like no one cares about business process improvement, so how do you get colleagues to care? Is there a magic bullet? Can you make them care? In reality, you cannot make anyone do anything they do not … Continue reading

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Avoiding Scope Creep in Business Process Improvement

Before you begin working on improving a business process, you will find it in your best interest to establish a foundation for your work. Similar to building a house, where the foundation carries the weight of the entire structure, identifying … Continue reading

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Where do you END a Business Process Improvement Effort?

A colleague asked me what to do at the end of a business process improvement effort. So, this post is at the opposite end of the spectrum from my last post. The simple answer is continuous improvement, but how can … Continue reading

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Where Should you Start with Business Process Improvement?

I was recently asked where you should start if you have limited business process improvement experience. The first step should include building a process inventory where you define the business processes associated with the department or area involved. For example, … Continue reading

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