The objectives of business process improvement are to improve the effectiveness, efficiency, and adaptability of a company’s business processes. You know effectiveness relates to delivering what your customer or client cares about, but what about efficiency? How can you save time and resources?
Efficiency affects the employees responsible for the overall process, the workers in a department or departments, and how easily they can use the business process. When you reduce the amount of time it requires to accomplish a task, whether by eliminating bureaucracy or improving cycle time, you are on your way to freeing up time and realigning your resources to work on more value-added work.
To eliminate bureaucracy, consider using the SALT filter, which stands for:
- Statutory – denotes that the activity supports legislation or a government statute, such as imposing statutes of limitations, whether enacted by a national or state legislative governing body.
- Audit – means examining records or transactions to check for accuracy or compliance with pre-established guidelines or rules.
- Legal – signifies that the activity supports a law, like the labor laws that control minimum wage levels and overtime pay.
- Tax – denotes a financial charge or fee paid to a government body, like a sales tax, income tax, or value-added tax.
If an activity supports SALT, it probably should remain, except perhaps for audits because we often audit too frequently. Validate the reason for an audit to determine whether it should continue.
To improve cycle time, complete a cycle time analysis by examining the activities involved in a business process, identifying where delays occur, the cause for the delays, and possible resolutions. Improving cycle time not always frees up your resources, but helps deliver what the customer cares about too.
Visit the author’s web site: http://www.susanpagebooks.com